Your eDiscovery Company Isn't AI-Ready Unless It Can Answer These 10 Questions

An eDiscovery company becomes AI-ready when security, speed, and defensibility work together across the entire discovery process. You should expect clear answers about data protection and model behavior. It's also crucial to ask your vendor about audit trails and the responsible use of eDiscovery tools.

According to Exploding Topics, 78% of organizations use AI for at least one business function. When adoption reaches such a level, AI stops being experimental and starts shaping how legal departments handle discovery.

Getting the right eDiscovery for corporations will help you manage costs and get faster results.

What Is an eDiscovery Company?

An eDiscovery company helps legal teams find, collect, and manage electronic information for lawsuits or investigations. It offers software to organize large volumes of digital data for professional use. The solutions can handle information from:

• Emails
• Social media
• Text messages
• Cloud documents

Their job is to ensure evidence remains safe and defensible. Without discovery management software, you might spend months searching through laptops and servers for data.

What's an Example of eDiscovery?

One good example of eDiscovery is a company responding to a legal investigation or a competitor's lawsuit. The lawyers on the other side might ask for every email sent by specific managers over the last three years.

Gathering the information could mean reviewing hundreds of thousands of messages, along with attachments like spreadsheets and PDFs.

In such a case, eDiscovery comes into play. Instead of people reading every single email, the legal team can use eDiscovery tools. These solutions group similar conversations together and consider context.

Assessing eDiscovery Company AI Readiness With 10 Questions

Selecting the right partner requires a thorough review of their tech stack and data governance policies. Asking top eDiscovery questions will help you know how your provider handles your data.

1. Does Your Software Use Reusable AI Models?

Reusable AI models give your team a head start on new matters because the system already understands your company's language. It's a core part of eDiscovery company readiness. If a tool starts from scratch every time, it's wasting your time.

2. How Do You Ensure the Security of Our Data?

Protecting your data is essential in AI eDiscovery. Ask your provider if they follow these three pillars:

• Confidentiality
• Integrity
• Availability

A secure eDiscovery company will have a clear plan to protect your information from hackers and leaks.

3. Is Your AI Integration Native or an Add-On?

Some companies simply create a new label for existing software. During AI technology implementation, you should look for capabilities built directly into the core platform. If the AI is native, it will work faster and help you get your answers in minutes.

4. Can You Explain How the AI Makes Decisions?

When your eDiscovery AI platform flags a document as important, you need to know why. A vendor like Reveal can explain the decision trail or the history of how the model reaches a conclusion. You'll know how to strengthen your evidence if you ever have to explain it to a judge.

5. How Do You Handle New Types of Data Like Chat and Video?

Many people now use tools like Slack for work. Your vendor's discovery management software must be able to read modern formats. If it can only handle basic emails, it's not ready for a complex corporate investigation.

6. Is Your Pricing Predictable for Large Projects?

Unexpected bills are stressful when handling a case. Ask for a clear breakdown of costs. Determine whether the cost of eDiscovery increases when you use more AI features. A partner who offers predictable costs helps you plan your legal spend without any unpleasant surprises.

7. Does the System Scale as Our Data Grows?

Your company might have one small case today and a massive one tomorrow. AI advancements in law firms enable you to scale your eDiscovery operations. Find out whether your vendor's software can function properly even when you add millions of new files.

8. What Training Do You Provide for Our Staff?

Even the best tools won't be helpful if your legal teams don't know how to use them. Ask your eDiscovery software provider about support and training programs. A vendor who empowers legal professionals will offer plenty of resources to help you master the new technology.

9. How Do You Audit the AI Tool for Bias?

AI can sometimes make mistakes. You should ask the vendor how they check for bias. An ethical eDiscovery provider will regularly test their models to ensure they are fair and reliable. The audit process protects your firm from legal risks down the road.

10. How Does AI Integrate Across the Lifecycle?

Disconnected tools cause delays and unnecessary rework. You should ask how eDiscovery AI connects the following functions:

• Legal holds
• Data collection
• Review
• Analytics

Efficient AI integration in eDiscovery keeps context intact as data moves through each phase.

Frequently Asked Questions

Why Is AI Integration in eDiscovery Necessary Now?

Data volumes are expanding. A single person can generate thousands of digital touchpoints in a week. Human review alone is no longer reliable for big cases.

Without AI integration in eDiscovery, the cost of reviewing files might exceed the value of the case. AI reduces the risk of human error and frees up your team.

Can Small Law Firms Use eDiscovery Technology?

Yes. The technology helps small law firms compete with much larger teams. AI can quickly review large volumes of data, so firms don't need to hire many temporary reviewers.

Implementing AI in your small business can help you manage heavy workloads while keeping costs under control.

How Does AI Help With Legal Holds?

Modern discovery management software automates legal holds. You can rely on it for the following:

• Sending out notices
• Tracking who signs them
• Freezing data

With the right eDiscovery AI, you can avoid sanctions resulting from incomplete responses and missed custodians.

Get AI-Ready eDiscovery

Choosing the right eDiscovery company is crucial for your investigations and reviews. Find a partner who understands and leverages the power of AI tools. Simplify data governance by getting a tool that supports diverse integrations.

Reveal offers powerful solutions to help you achieve optimal AI-driven searches. Over 4000 customers across 50+ countries trust us with their high-stakes eDiscovery matters. Schedule a demo to discover a suite of advanced eDiscovery solutions.