Reports To: Director of Customer Success
Location: Chicago, IL
Reveal is a cutting-edge AI and big data company located in downtown Chicago. We are currently looking for a Customer Success Team member to join our fast-growing business. The position requires both technical background and client service skills.
As a Customer Success Team member, you will be:
- Working with our clients to solve their technical problems
- Helping with configuration and training Reveal AI/Processing/Review software
- Developing client service-related SQL scripts
- Developing client service-related applications
- Create installation packages
- Helping maintain our cloud-based service
- Helping maintain software documentation
Ideally, you would have some background in programming, enthusiastic about new knowledge, and want to grow with an exciting technology company.
- College degree in Computer Science or Information Systems related area
- Familiar with client-server architecture, modern programming language, and SQL scripting
- Excellent verbal and written communication skills
- Customer-oriented, passionate about helping clients solve their problems
- 2~3 years’ working experience
- eDiscovery experience a big plus
- Familiar with Azure/AWS a plus
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.