Application Support Specialist – Ireland

Reports To: Director of Customer Success
Location: Dublin, Ireland

Reveal is a cutting-edge AI and big data company located in downtown Chicago. We are currently looking for a Customer Success Team member to join our fast-growing business. The position requires both technical background and client service skills.

As a Customer Success Team member, you will be:

1. Working with our clients to solve their technical problems
2. Helping with configuration and training Reveal AI/Processing/Review software
3. Developing client service-related SQL scripts
4. Developing client service-related applications
5. Create installation packages
6. Helping maintain our cloud-based service
7. Helping maintain software documentation

Ideally, you would have some background in programming, enthusiastic about new knowledge, and want to grow with an exciting technology company.

Basic Requirements:

• College degree in Computer Science or Information Systems related area
• Familiar with client-server architecture, modern programming language, and SQL scripting
• Excellent verbal and written communication skills
• Customer-oriented, passionate about helping clients solve their problems
• 2~3 years’ working experience
• eDiscovery experience a big plus
• Familiar with Azure/AWS a plus

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.